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NOBODY'S LISTENING. THE IMPACT OF FLOATING SUPPORT ON OLDER PEOPLE LIVING IN SHELTERED HOUSING
The move to floating support models for older people is seen by some providers and some local authority commissioners as a more effective and better use of limited resources, although there are differences of opinion on this which are explored in greater detail in the main report.
At the centre of the debate are three questions:
- Is floating support a good model for older people’s housing?
- Is it right to remove a warden or scheme based staff whom residents had chosen and valued when they moved in, and replace them with an alternative many would not have chosen?
- What process should be followed in making changes to warden services, if it is decided by the funders and/or the service providers that an alternative model (such as floating support) is on balance preferable?
Help the Aged felt it important to find the answers to these questions, focusing as they do on a change that has been causing concern to many older people and their families, as well as to some housing and support providers.
FULL REPORT / PDF 93 pages 1883 kb 
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